How New Health Care Platforms Will Improve Patient Care

As care becomes more centered on the patient and the number of touchpoints and data inputs increases, care teams need a “single pane” view of the entire patient journey. In response, many health systems have begun to partner with a variety of CRM platforms such as Salesforce that have developed workflows and capabilities to meet the unique challenges of patient engagement and enable system-wide “care traffic control.” Bringing together data from parer apps and services, the platform gives the organization a shared view of the patient – including medical history, insurance, scheduled appointments, preferences – all in one place.